Welcome to The NetGear4Less
RETURN POLICY AND PROCEDURE
The NetGear4Less will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at The NetGear4Less sole discretion.
If your product does not work:
We're sorry to hear that your product is Dead on Arrival. This doesn't happen often, but if it has, you are eligible for an automatic return. Please call us (866) 588-8328 or email us sales@NetGear4Less.com to receive your return instructions. You will be responsible for the cost of return shipping. We will cover the cost of shipping out the replacement product.
If your product stops working:
It's unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return. If your product has stopped working and it is within 30 days from the date of purchase, you are eligible for a return. To get started, please call (866) 588-8328 or email us sales@NetGear4Less.com to receive your return instructions. You will be responsible for the cost of return shipping. We will cover the cost of shipping out the replacement product. If your product has stopped working and it's outside of 30 days, but not more than manufacture warranty, you will need to return the product directly to the manufacturer.
If you purchased the wrong product:
While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 7 days. It must be un-used, un-damaged and New in Box. You will be responsible for the cost of return shipping and will be subject to a re-stocking fee.
Open box items will incur a 30% or more re-stocking fee at The NetGear4Less sole discretion. Return processing may take up to 5 business days from the time your product is received.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent The NetGear4Less from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check with us to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website or at our help center .
Consumables (toner cartridges, ink cartridges, blank media, projector bulbs, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.
Software and Multimedia
Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 7 days of purchase for the same item or title only.
Rebates and UPC codes
Products offering mail-in-rebates are non-returnable to The NetGear4Less once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes are NOT returnable and will be rejected or subject to a restocking fee at The NetGear4Less sole discretion.
Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in The NetGear4Less return policy and, if returned, will be rejected or subject to a restocking fee of 25% or More at The NetGear4Less sole discretion.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return The NetGear4Less reserves the right to charge a restocking fee at The NetGear4Less sole discretion. Return processing may take up to 5 business days from the time your product is received.
Products must be in the original manufacturers packaging, and shipped securely Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with. Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (The NetGear4Less maintains serial number tracking). Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 7 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at The NetGear4Less sole discretion.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. The NetGear4Less shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, The NetGear4Less may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will prepare a summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If The NetGear4Less, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee will be assessed.